1. Introduction
Gradient ("we", "us", "our"), located at 77 Pattaya Sai 2 Road, Bang Lamung, Chon Buri 20150, Thailand, operates as an online AI development school. This Privacy Policy describes how we collect, use, store, and protect personal data when you visit our website or enquire about our programmes.
We are committed to handling your information with care and to complying with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand. By using our website, you agree to the practices described in this document. If you have questions, please contact us at [email protected].
2. Data We Collect
We may collect the following categories of personal data:
- Contact information — name, email address, and phone number provided through our enquiry form.
- Usage data — pages visited, time on site, referring pages, and browser type, collected automatically via analytics tools.
- Cookie data — preferences stored locally in your browser. See our Cookie Policy for full details.
- Communication records — emails or messages you send to us.
We do not collect sensitive categories of personal data such as financial details, health information, or government identification numbers.
3. How We Collect Data
- Directly from you — when you complete our contact form or email us.
- Automatically — through analytics tools and cookies when you browse our website.
- Third-party services — analytics providers that collect aggregate usage data on our behalf.
4. Legal Basis for Processing
We process your personal data on the following legal bases under the PDPA:
- Consent — where you have given explicit consent, such as accepting analytics cookies or submitting an enquiry form.
- Legitimate interests — to operate, improve, and secure our website and to respond to enquiries about our courses.
- Legal obligation — where processing is required to comply with applicable law.
5. How We Use Your Data
- To respond to your enquiries and provide information about our programmes.
- To understand how our website is used and to improve the learner experience.
- To send programme-related communications you have requested.
- To comply with legal and regulatory obligations.
- To maintain records of our interactions with prospective and enrolled learners.
We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.
6. Data Sharing
We may share your data with:
- Service providers — hosting companies, email delivery services, and analytics tools that process data on our behalf under appropriate data processing agreements.
- Legal authorities — when required by law, court order, or to protect the rights and safety of Gradient or others.
Any third-party processors are contractually bound to handle your data securely and only for the purposes we specify.
7. Data Retention
We retain personal data only for as long as necessary:
- Enquiry form submissions — up to 24 months from the date of last contact, unless a longer period is required by law.
- Analytics data — aggregated and anonymised after 14 months.
- Email correspondence — up to 36 months for record-keeping purposes.
After the applicable retention period, data is securely deleted or anonymised.
8. Data Protection Measures
We take reasonable technical and organisational steps to protect your personal data, including:
- HTTPS encryption for all data transmitted to and from our website.
- Access controls limiting who can view personal data within our organisation.
- Regular review of third-party providers to ensure appropriate security standards.
- Prompt assessment and notification procedures in the event of a data breach, in line with PDPA requirements.
9. Cookies
We use cookies to support site functionality and to understand how visitors use our website. Cookies are categorised as essential, analytics, marketing, and preference cookies. You can manage your preferences at any time through our Cookie Policy page.
10. Your Rights
Under the PDPA, you have the following rights regarding your personal data:
- Right to access — to request a copy of the personal data we hold about you.
- Right to rectification — to ask us to correct inaccurate or incomplete data.
- Right to erasure — to request deletion of your data where there is no lawful reason for continued processing.
- Right to restrict processing — to ask us to pause processing under certain circumstances.
- Right to data portability — to receive your data in a structured, machine-readable format where technically feasible.
- Right to object — to object to processing based on legitimate interests.
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
- Right to lodge a complaint — with the Office of the Personal Data Protection Committee (PDPC) of Thailand.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
11. Third-Party Links
Our website may contain links to external resources. We are not responsible for the privacy practices of those websites and encourage you to review their policies before providing personal data.
12. Children's Privacy
Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us promptly so we can remove it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by posting an updated version on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
For any privacy-related questions or to exercise your rights, please contact:
- Email: [email protected]
- Address: Gradient, 77 Pattaya Sai 2 Road, Bang Lamung, Chon Buri 20150, Thailand
- Phone: +66 38 720 446